7u7j Casino Privacy Policy

7u7j Casino ("7u7j", "the Platform", "we", "us", "our") is an online casino and sports betting platform serving players in Bangladesh. We are committed to protecting the privacy and personal data of every individual who interacts with our platform. This Privacy Policy has been drafted to be clear, honest, and comprehensive so that you — as a player based in Bangladesh — fully understand how your information is handled from the moment you visit our website through to every deposit, game session, and withdrawal you make.

This policy applies to all personal data collected through the 7u7j Casino website (https://7u7j.io), its associated mobile interfaces, customer support channels, promotional communications, and any other touchpoint where 7u7j Casino interacts with players or prospective players. It covers data collected both automatically (for example, through browser cookies and server logs) and data that you provide directly (for example, during registration or KYC verification).

This Privacy Policy should be read alongside the 7u7j Casino Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference into the overall agreement between 7u7j and each registered player.

7u7j Casino collects personal data in two ways: data you provide directly to us, and data collected automatically as you use the platform. The categories below describe the full scope of personal data we may hold about you.

2.1 Data You Provide Directly

• Registration Data: Full legal name, date of birth, gender, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh), email address, and mobile phone number.
• KYC Verification Documents: Copies of government-issued identity documents (National ID card, passport, or birth registration certificate) and proof of residential address (utility bills, bank statements).
• Financial Data: Payment method details required to process deposits and withdrawals, including bKash or Nagad mobile wallet numbers, Rocket account details, Upay account details, and partial card information (card type, last four digits, expiry date) for Visa and Mastercard transactions.
• Communications Data: Any messages, emails, live chat transcripts, complaints, or feedback you send to our customer support team.
• Responsible Gaming Data: Information you provide when requesting deposit limits, loss limits, cooling-off periods, or self-exclusion, including reasons provided voluntarily.

2.2 Data Collected Automatically

• Technical Data: IP address, browser type and version, device type, operating system, screen resolution, and network provider.
• Usage Data: Pages visited, games played, session duration, betting history, deposit and withdrawal timestamps, bonus usage, and interaction logs.
• Cookie Data: Session identifiers, preference settings, and analytics data collected via cookies and similar technologies (see Section 7 for full details).
• Geolocation Data: General geographic location inferred from your IP address, used solely for fraud prevention and compliance purposes. We do not collect precise GPS location data.

7u7j Casino uses the personal data we collect strictly for the purposes listed below. We do not use your data for any purpose that would be incompatible with these stated uses without first obtaining your explicit consent.

Purpose	Data Categories Used
Account registration and identity verification (KYC)	Registration data, KYC documents
Processing deposits and withdrawals	Financial data, registration data
Delivering games, live dealer sessions, and sports betting	Usage data, technical data
Bonus and promotion eligibility assessment	Registration data, usage data, financial data
Fraud prevention and anti-money laundering (AML) compliance	All categories, including geolocation and KYC documents
Customer support and dispute resolution	Communications data, registration data, usage data
Responsible gaming tools and player protection	Responsible gaming data, usage data, financial data
Platform security and technical maintenance	Technical data, cookie data
Sending transactional notifications (deposits, withdrawals, security alerts)	Registration data, financial data
Sending optional marketing communications (only with your consent)	Registration data, usage data

If you have opted in to receive promotional emails or SMS messages from 7u7j Casino, you may withdraw this consent at any time by contacting our support team at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, nor does it affect processing for non-marketing purposes (such as transactional notifications and security alerts, which remain necessary for operating your account).

7u7j Casino processes your personal data on the following legal grounds, depending on the nature and purpose of each processing activity:

• Contractual Necessity: Processing required to perform the contract between you and 7u7j Casino — including account registration, KYC, payment processing, game delivery, and bonus administration.
• Legal Obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) obligations, fraud prevention requirements, and any orders from competent authorities.
• Legitimate Interests: Processing carried out to further the legitimate business interests of 7u7j Casino, including platform security, fraud detection, internal analytics, and improvement of the player experience — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for optional marketing communications. You may withdraw consent at any time.

7u7j Casino does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes. We share personal data only in the following circumstances and only to the extent strictly necessary:

• Payment Processors: bKash, Nagad, Rocket, Upay, and our card payment gateway partners receive the minimum financial and identity data required to authenticate and process each transaction.
• KYC & Identity Verification Providers: Specialist third-party KYC providers may receive copies of identity documents to perform automated or manual verification checks.
• Fraud Prevention Services: Aggregated or anonymised device and behavioural data may be shared with fraud-detection services to protect the platform and all players.
• Game Content Providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and minimal technical data necessary to deliver their game content. They do not receive your full registration profile or financial data.
• Legal Authorities: 7u7j Casino may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, regulation, or valid legal process. We will notify you of such disclosure where we are legally permitted to do so.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets involving 7u7j Casino, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

All third-party service providers who receive your personal data are bound by written data processing agreements that prohibit them from using your data for any purpose beyond the specific service they provide to 7u7j Casino.

The security of your financial data is a top priority for 7u7j Casino. All payment transactions are processed through PCI-DSS compliant payment infrastructure. This means that the technical environment handling your card and mobile banking data meets the Payment Card Industry Data Security Standard — the internationally recognised benchmark for payment security.

7u7j Casino does not store full card numbers, CVV codes, mobile banking PINs, or bKash/Nagad/Rocket account passwords on its own servers. This data passes through our platform via encrypted channels and is handled exclusively by our certified payment processing partners. In the event that we tokenise a payment method for your convenience (for example, to allow faster repeat deposits), the token is a non-reversible representation of your payment detail and cannot be used to reconstruct your original credentials.

7u7j Casino uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and analyse how the platform is used. The following cookie categories are used on 7u7j Casino:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, CSRF protection tokens, and load-balancing identifiers. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Used to remember your language preference, display settings, and other personalisation choices to improve your experience on return visits.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate and use the platform. This data helps 7u7j Casino improve game recommendations, page layouts, and support resources. Analytics data is not shared with advertising networks.
• Security Cookies: Used to detect and prevent fraudulent logins, bot activity, and other security threats. These are classified as strictly necessary for account protection.

7u7j Casino does not use third-party advertising cookies or cross-site tracking pixels for behavioural advertising purposes. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing your 7u7j Casino account.

7u7j Casino retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, to comply with anti-money laundering and financial record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later, in accordance with AML compliance requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Communications: Retained for three (3) years from the date of the most recent interaction in a given support thread, or for the duration of any unresolved dispute.
• Marketing Consent Records: Retained for as long as you remain an active subscriber, plus two (2) years after consent is withdrawn, to demonstrate compliance with consent requirements.
• Analytics Data: Aggregated and anonymised analytics data (which cannot identify individual players) may be retained indefinitely for platform improvement purposes.

When personal data is no longer required and no legal obligation requires its retention, 7u7j Casino will securely delete or anonymise that data using industry-standard data destruction processes.

As a player on 7u7j Casino, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a description of the right you wish to exercise. We will respond within 30 days.

1. Right of Access: You may request a copy of the personal data 7u7j Casino holds about you, together with information about how it is used, where it came from, and with whom it has been shared.
2. Right to Rectification: You may request that we correct any inaccurate or incomplete personal data held in your account. For minor details such as contact information, you may also update these directly through account settings.
3. Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected. Please note that this right is subject to our legal data retention obligations — data required for AML compliance, fraud prevention, or active dispute resolution cannot be deleted until those legal requirements are fulfilled.
4. Right to Restriction of Processing: You may request that we limit the ways in which we process your personal data while a correction or objection request is pending.
5. Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
6. Right to Object: You may object to processing based on legitimate interests, including profiling for responsible gaming assessments or platform analytics. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
7. Right to Withdraw Consent: Where processing is based solely on your consent (such as marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

7u7j Casino strictly prohibits access by individuals under the age of 21. Our platform is designed and intended exclusively for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age.

During registration and KYC verification, all players are required to confirm their age and provide valid identity documentation. If 7u7j Casino discovers that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, delete all associated personal data, void any transactions, and retain only the minimum data necessary to prevent re-registration by that individual.

If you are a parent or guardian and believe that a minor has registered on 7u7j Casino, please contact us immediately at [email protected]. We will investigate and take appropriate action within 48 hours of receiving your report.

The 7u7j Casino platform may contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and payment service providers (such as bKash, Nagad, Rocket, and Upay). These services operate under their own privacy policies, which are independent of this Privacy Policy.

7u7j Casino is not responsible for the privacy practices, data collection methods, or content of any third-party service accessed in connection with the platform. We encourage you to review the privacy policies of any third-party services you interact with. Our responsibility under this Privacy Policy extends only to data collected and processed directly by 7u7j Casino.

7u7j Casino reserves the right to update or amend this Privacy Policy at any time. When we make material changes to the way we collect or process personal data, we will notify registered players via email to the address on file and/or by displaying a prominent notice on the 7u7j Casino platform prior to the changes taking effect.

The "Last Updated" date at the top of this Privacy Policy reflects when the most recent revision was made. We encourage you to review this page periodically to stay informed about how 7u7j Casino protects your data. Your continued use of 7u7j Casino following notification of any material change constitutes acceptance of the revised Privacy Policy.

Where a change to this Privacy Policy requires your renewed consent (for example, if we introduce a new category of data processing that requires consent as its legal basis), we will obtain that consent before the new processing begins.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 7u7j Casino holds about you, please contact our Privacy & Data Protection team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please use "Privacy Request – [Your Full Name]" to ensure your message reaches the correct team promptly
• Response Time: All privacy-related enquiries are acknowledged within 24 hours and resolved within 30 calendar days of receipt
• Support Hours: 24 hours a day, 7 days a week, 365 days a year — including all Bangladeshi public holidays (Eid, Victory Day, Independence Day, Pohela Boishakh)

We are committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response to a privacy request, you retain the right to seek further remedies through applicable legal channels in your jurisdiction.